REFUND POLICY

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At Lyoras, we're committed to your satisfaction. We want you to be happy with your purchases, and ensure you feel confident in our online shopping and return policies in case they don't work out. Please review our full return policy details below.

Exchanges 

We provide no cost exchanges for the same style in a different size, for eligible products and subject to availability, within 21 days of delivery. See here for additional exchange details. 

Returns

• Returns must be postmarked within 21 days of delivery to qualify for an exchange or refund of any kind. After 21 days, we will no longer accept returns. See here to initiate a return. 

• Items must be in new, original condition with all vendor tags attached and must not be worn, used, altered, or washed. See here for how to ensure a smooth return process, and avoid your return being denied. 

Return Labels 

• Return labels are generated when you initiate a return or exchange. Certain locations in Alaska and Hawaii, APO/FPO locations, and US Territories are not eligible for a return label.  

• A flat fee of $5.95 per return label used will be deducted from your refund to cover the cost of return shipping. Return label fees may be subject to tax in accordance with each state's requirements. 

• If you’re returning multiple items from the same order, we recommend sending them back in one package using a single return label. This helps you avoid multiple return label fees and makes the process smoother for you.

• If you are ineligible for a return label or do not wish to use the label provided, please use our return address and an insured postal carrier to make your return. See here for more on return shipping. 

Refunds

• Refunds can be issued to your original payment method or in the form of online store credit. Certain items are final sale and not eligible for returns, as noted near the product price when browsing our site and in your cart. 

• Please allow 10-14 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued. See below for additional details about refunds.

Exceptions

• If something went wrong with your order, please contact customer service so we can make it right.

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Refund Methods 

• Refunds can be issued to your original payment method or in the form of online store credit. 

• Certain items are eligible only for returns in the form of store credit or are final sale and not eligible for returns, as noted near the product price when browsing our site and in your cart.

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Mixed Payment Methods

• If your order was placed using both online credit and another payment method, and you select the original payment method for your refund, the online credit balance will be refunded first upon return of the item(s) before any refunds to your original payment method can be processed.

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Payment Restrictions

• Refunds cannot be issued to alternate cards or different forms of payment; they can only be processed to the original payment method used for the purchase. 

• Online credit cannot be reverted as a credit card refund once it has been issued and used, as it becomes the original form of payment for the order.

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Shipping and Return Fees

• We do not refund original shipping fees, or return shipping fees. 

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Refund Expectations 

• We believe in transparent communication every step of the way.  We will provide you with an estimated breakdown of the expected refund. We also keep you updated when we receive your return and when we have processed your return, including when you can expect to receive the refund amount.

• Please allow 10-14 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.